Politique de remboursement

  • At Under Control, customer satisfaction is our top priority. If you are not entirely happy with your purchase, we are here to help. 

    Refunds

    Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned item.

    Refund Approval:


     If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

    Late or Missing Refunds

    If you haven’t received your refund yet, please follow these steps:

    1. Recheck your bank account: Ensure the refund hasn't been posted.
    2.     Contact your credit card company: It may take some time for the refund to officially post.
    3.     Contact your bank: There is often a processing time before the refund is reflected in your account.

    If you have done all of this and still have not received your refund, please contact us at info@undercontrol.co.uk.

    Sale Items

    Only regular-priced items are eligible for a refund. Sale items cannot be refunded.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at sales@undercontrol.co.uk. You may then send your item to [return address] with the relevant order details.

    Shipping Returns

    To return your product, please send it to:
    Junction 6 Industrial Park
    Birmingham England B6 7JJ
    United Kingdom

    You will be responsible for paying the shipping costs for returning your item unless it is defective or the wrong item was sent. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return reaches us. We do not guarantee receipt of returned items without these services.

    Timeframes

    •  Returns: Items must be returned within 30 days of receiving the product.

    • Refunds: Approved refunds will be processed within 5-7 business days after receiving and inspecting the return. 

    • Need Help?

    •  If you have any further questions regarding returns, refunds, or exchanges, please contact us at info@undercontrol.co.uk.