Thank you for your purchase.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange.
Please see below for more information on our return policy

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original packaging, tags and labels attached to qualify for a full refund. For any items that run past the 14 Day refund period you will then have 30 days (from purchase date) to exchange your item. Please see the return policy

RETURN PROCESS

To return an item, please email customer service at info@undercontrol.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:

Under Control Instruments Ltd

Unit 2 Holly Park Industrial Estate

Holly Lane, Erdington

Birmingham

United Kingdom B24 9PD

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return.
Please allow at least thirty (30) days from the receipt of your item to process your return.Refunds may take 5-7 billing cycles to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at info@undercontrol.co.uk or use our contact form.